Louis C Jacob, Hamburg, Autograph Collection

This was a mixture of good and bad.The hotel is not very good at disguising the fact tht they are trying to gouge as much money out of you as they can. Two examples, when I arrived I wanted two bottle of tonic water for my room as there were hardly any drinks in my fridge. I was charged 10 Euros for tonic water which was fine but also 10Euros service I.e 100% service chargé. Secondly when I got my bill for my stay I was charged 30 Euros per night for parking although I had only parked in the garage for one night. By the way I had stayed in hotels in Germany for 38 nights and the oking charge at this hotel was the higher I experienced.The other night I was on the street. I had a good dinner in their bistro restaurant which was charged at a fair price. On the second night I asked the hotel to book me a restaurant which they said they had done but when we arrived t the restaurant they had no record of the booking. The hotel is beautifully situated overlooking the Elbe in a very nice part of Hamburg but is at least five miles from the city centre. I had my car so it did not affect me but without a car the distance is too much if you want go back and forth. As is usual with hotels these days the staff were young and perhaps not as well trained as one would expect in a five star hotel but thy were very charming and polite.

Great classic hotel with amazing garden and views. Great buffet breakfast and restaurant.

Location of hotel is perfect! We especially loved spending time on the outside terrace overlooking the Elbchausse River and laden with graceful trees which came alight at night. Most awesome views!

The location was beautiful, the breakfast excellent (although not quite up to the same standard as 12 ago).

Very friendly and service minded staff both in the reception, bar and breakfast restaurant. Beautiful location